Refund Policy

01 All Sales Are Final

Due to the nature of AI content generation services, computational resources are consumed upon each generation request. Once a purchase is made and access is granted, the service has been delivered and cannot be "returned." This policy applies to all payment types including monthly subscriptions, annual subscriptions, and one-time credit pack purchases.

02 Subscription Cancellations

• You may cancel your subscription at any time through your account settings.
• Cancellation takes effect at the end of your current billing period — you will retain access to your plan features until the period expires.
• No partial refunds or prorated refunds are provided for unused time within a billing period.
• It is your responsibility to cancel before your renewal date if you do not wish to be charged for the next period.

03 Credit Purchases

• All one-time credit pack purchases are final and non-refundable.
• Credits are added to your account immediately upon purchase.
• Unused credits do not have a cash value and cannot be exchanged for currency.
• Credits do not expire while your account remains active.

04 Limited Exceptions

In rare cases, we may issue credits (not cash refunds) at our sole discretion for the following situations:

• Billing Errors: If you were charged incorrectly or double-charged due to a technical error, we will correct the charge.
• Unauthorized Charges: If your account was compromised and unauthorized purchases were made, contact us immediately. We will investigate and reverse unauthorized charges as appropriate.
• Extended Service Outages: If the Platform experiences extended downtime (more than 24 consecutive hours) during your billing period, you may be eligible for account credits.

These exceptions are evaluated on a case-by-case basis and are not guaranteed.

05 Non-Refundable Situations

To be clear, refunds and credits will not be issued for:

• Account termination due to violation of our Terms of Service, Acceptable Use Policy, or any other policy.
• Dissatisfaction with AI-generated output quality (AI results are inherently variable).
• Content generated that violates third-party platform policies, resulting in bans or content removal on those platforms.
• Credits consumed during normal use of the Platform.
• Failure to cancel a subscription before the renewal date.
• Changes in third-party AI model capabilities or availability.
• Deciding you no longer want or need the service after purchase.

06 Billing Questions

For billing questions or to report a billing error, email us at klonraihelp@gmail.com with:

• Your account email address.
• The transaction ID or charge date.
• A description of the billing issue.

We aim to respond to all billing inquiries within 5 business days.

07 Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to immediately suspend your account pending investigation. Fraudulent chargebacks may result in permanent account termination, a ban from future use of the Platform, and potential collection actions for the disputed amount.