Dispute Resolution Policy

01 Overview

This policy describes how disputes between you and Klonr are handled. We are committed to resolving issues fairly and efficiently. We encourage all users to attempt informal resolution before pursuing formal dispute procedures.

02 Informal Resolution

Before initiating any formal dispute process, you agree to first attempt to resolve the issue informally by emailing us at klonraihelp@gmail.com. Please include:

• Your account email address.
• A clear description of the issue or complaint.
• Any relevant screenshots, transaction IDs, or documentation.
• The resolution you are seeking.

We will acknowledge your complaint within 5 business days and aim to resolve it within 15 business days. If additional time is needed, we will keep you informed of progress.

03 Types of Disputes

Billing & Payment Disputes

• Disputes regarding charges, refunds, or subscription billing should first be raised by emailing klonraihelp@gmail.com.
• We ask that you contact us before filing a chargeback with your bank. Chargebacks filed without prior communication may result in account suspension.
• See our Refund Policy and Subscription & Billing Policy for specific billing terms.

Content & Account Disputes

• Disputes regarding content removal, account suspension, or enforcement actions can be appealed by emailing klonraihelp@gmail.com within 14 days of the action.
• See the Appeals section of our Community Guidelines for the appeals process.

Intellectual Property Disputes

• Copyright infringement claims are handled through our DMCA process. See our DMCA Policy.
• Trademark disputes or other intellectual property concerns should be directed to klonraihelp@gmail.com.

Privacy & Data Disputes

• Disputes regarding data handling, privacy rights, or data deletion requests are handled under our Privacy Policy.
• Data subject access requests (DSARs) will be responded to within 30 days.

04 Binding Arbitration

If informal resolution fails, you and Klonr agree to resolve disputes through binding arbitration rather than court litigation, except where prohibited by law. By using our platform, you waive your right to participate in a class action lawsuit or class-wide arbitration.

• Arbitration Provider: Disputes will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• Location: Arbitration will take place in the state where Klonr is incorporated, or remotely by mutual agreement.
• Costs: Each party bears its own arbitration costs unless the arbitrator rules otherwise. For claims under $10,000, we will cover the arbitration filing fee.
• Decision: The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

05 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as part of a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision shall be null and void.

06 Exceptions to Arbitration

The following types of disputes are excluded from the binding arbitration requirement:

• Claims for injunctive or equitable relief related to intellectual property infringement or misappropriation.
• Small claims court actions within the jurisdictional limits of the applicable small claims court.
• Disputes where binding arbitration is prohibited by applicable law.

07 Governing Law

This policy and all disputes arising from your use of Klonr are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any litigation permitted under this policy shall be conducted exclusively in the state or federal courts located in Miami-Dade County, Florida.

08 Statute of Limitations

Any claim or cause of action arising from your use of Klonr must be filed within one (1) year after the claim arises. Failure to file within this period constitutes a permanent waiver of that claim.

09 Contact Us

To submit a dispute, complaint, or legal inquiry, please email us at klonraihelp@gmail.com.