Legal

Refund Policy

Last updated: 2026-04-28 · Effective: 2026-04-28

Plain English Summary (not legally binding)

Subscriptions are billed monthly in advance. Cancel anytime — your service continues until end of cycle. We refund only in specific cases: billing errors, technical outages over 24 hours, or first-time signups cancelled within 24 hours with very limited usage. We don't refund for buyer's remorse, cancellations after 24 hours, or fan platform actions outside our control.

1. Subscription billing model

Klonr Chat operates on a monthly subscription model. Subscriptions are billed in advance for the upcoming month. By subscribing you authorize automatic recurring charges to your payment method until you cancel.

2. Cancellation

You may cancel your subscription at any time via the billing page in your dashboard. Upon cancellation:

Your service continues until the end of your current paid billing cycle
You are not charged again at the next renewal
You retain full access until your end-of-cycle date
Your account, characters, and conversation history are preserved (subject to retention policy in our Privacy Policy) and you can reactivate at any time

Cancellation does not entitle you to a refund of fees already paid for the current cycle, except in the specific circumstances below.

3. When refunds are issued

We issue refunds in the following specific circumstances only:

3.1 Billing errors caused by us

If you were charged due to a billing error caused by us — such as duplicate charges, charges for a plan you did not subscribe to, charges after a cancellation we failed to process, or incorrect billing amount on our side — we will refund the affected amount in full.

3.2 Material service failure (24+ consecutive hours)

If the Service is materially unavailable for 24 or more consecutive hours due to a fault on our side (excluding scheduled maintenance, third-party outages outside our reasonable control, or your own configuration), and we are unable to resolve the issue within a further 24 hours of being notified, we will issue a pro-rated refund for the period of unavailability.

3.3 First-time accidental signup (24-hour window, low usage)

If you accidentally subscribe to a paid plan and meet all of the following:

It is your first paid subscription on Klonr Chat (across all your accounts);
You request a refund within 24 hours of the charge;
You have used less than 100 AI-generated messages on the paid plan since the charge;
You have not abused the Service or violated the Acceptable Use Policy.

...we will refund the charge in full. After the 24-hour window, or after 100 messages, this exception does not apply.

4. When refunds are NOT issued

To be clear, we do not issue refunds for:

Cancellations made after the 24-hour first-time window
Unused remaining time in your billing cycle (you keep the service through cycle end — that is your value)
Cancellations on plans where you have used 100 or more AI-generated messages
Subjective dissatisfaction with AI character output, voice, persona, or quality
Disagreements with how the Service handled a specific conversation or fan
Loss of access to a Fan Platform (Stacked, Fanvue, OnlyFans, etc.) — including platform bans, content takedowns, account suspensions, or earnings forfeiture, regardless of cause
Changes in your business circumstances (you stopped doing OFM, you went on holiday, etc.)
Inability to use the Service due to your own technical setup (browser issues, unsupported OS, network issues on your side)
Failure to read or follow setup instructions, the help centre, or onboarding
Auto-upgrade charges, where you opted in and the upgrade triggered as designed (auto-upgrade is off by default and explicitly opt-in; you authorized it in advance)
Commission billing on AI-attributed sales (governed separately by the Commission Billing Authorization)
Force-majeure events

5. How to request a refund

Refund requests must be submitted by email to klonraihelp@gmail.com within 14 days of the charge, with the subject line "Refund Request" and including:

The email associated with your Klonr Chat account
The date and amount of the charge in question
The category of refund you are claiming (billing error, service outage, first-time accidental signup)
Any supporting evidence

We respond to refund requests within 5 business days. Approved refunds are processed to the original payment method within 5–10 business days after approval. Some banks take additional time to post the refund.

6. Chargebacks and disputes

Please contact us first. If you believe a charge is incorrect, email us before initiating a chargeback with your bank or card issuer. We will work to resolve genuine errors quickly. Initiating a chargeback for a charge that was authorized — including for buyer's remorse, missed cancellation, or "I changed my mind" — is considered chargeback fraud.

If you initiate a chargeback for a properly-authorized charge:

Your account may be immediately suspended pending the dispute
If the chargeback is reversed in our favour, your account may be terminated and you will be liable for any chargeback fees we incur
We maintain detailed audit logs (consent to subscribe, IP, user-agent, timestamp, terms version) and will provide them to your card issuer to defend properly-authorized charges
You may be added to a do-not-serve list and prohibited from creating future accounts

7. Anti-abuse and pattern detection

To protect the integrity of this Refund Policy and prevent abuse, we monitor for patterns including but not limited to:

Repeated signups from the same IP, device, card, or email pattern after refunds
High-usage signups followed by refund requests within the 24-hour window
Coordinated multi-account abuse
Disproportionate API consumption inconsistent with genuine product evaluation

If we determine in good faith that a refund request is part of an abuse pattern, we may deny the request, ban the associated account(s), and refuse future business. Patterns of fraud may be reported to Stripe Radar and shared with payment-processor industry fraud-prevention networks.

8. Statutory consumer rights

Nothing in this Refund Policy affects your statutory consumer rights under the laws of your jurisdiction. UK consumer rights under the Consumer Rights Act 2015 and EU consumer rights under applicable law are not waived by this policy.

However, you acknowledge that under UK and EU consumer law you may waive the 14-day right to withdraw from a service contract by beginning to use a digital service that is delivered immediately. Klonr Chat is a digital service delivered immediately upon subscription, and by clicking "Subscribe" you confirm you understand this.

9. Auto-upgrade refunds

Auto-upgrade is an opt-in feature explicitly authorized by you with a consent checkbox and audit-logged record (IP, user-agent, timestamp, terms version, exact consent text shown). Charges resulting from a properly-triggered auto-upgrade are not refundable on the basis that you "didn't expect" the charge or "forgot" you had opted in. If a technical fault caused an erroneous auto-upgrade trigger (e.g. the system upgraded you despite cooldown, or to a tier above the agency cap), we will reverse the charge under Section 3.1 (billing error).

10. Commission billing

Commission billing on AI-attributed sales is governed by the Commission Billing Authorization. Refunds of commission billing follow the same standards as subscription billing in this policy: billing errors are refundable; legitimate commission charged on actual AI-attributed sales is not.

11. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be notified to you at least 14 days before they take effect. The most current version is always at https://klonr.ai/legal/refund-policy.php.

12. Contact

Refund requests and questions: klonraihelp@gmail.com